Welcome to Dashboard
Current Ticket Status
as of 10th to 17th of March 2019
- New Tickets
- Solved Tickets
- Open Tickets
Tickets By Request Type
Customer Satisfaction
9.8
1.6%
Performance Score
| Excellent | 3,007 | 50% | |
| Very Good | 1,674 | 25% | |
| Good | 125 | 6% | |
| Fair | 98 | 5% | |
| Poor | 512 | 10% | |
| Very Poor | 81 | 4% |
Recent Activities
Last activity: 2 hours ago
-
Louise added a time entry to the ticket Sales Revenue
2 hours ago -
Kevin added new attachment to the ticket Software Bug Reporting
5 hours ago -
Natalie reassigned ticket Problem installing software to Katherine
8 hours ago -
Katherine submitted new ticket Payment Method
Yesterday -
Katherine changed settings to ticket category Payment & Invoice
2 days ago
Agent Performance Points
Katherine Lumaad
Technical Support
Executive Level
12,312 points
Adrian Monino
Sales Representative
Master Level
10,044 points
Rolando Paloso
Software Support
Super Elite Level
7,500 points
Dyanne Rose Aceron
Sales Representative
Elite Level
6,870 points
70,30
86%
ReachedTime to Resolved Complaint
The average time taken to resolve complaints.
7m:32s / Goal: 8m:0s
69,31
69%
ReachedAverage Speed of Answer
Measure how quickly support staff answer incoming calls.
0m:20s / Goal: 0m:10s
Complaints Received
This Month165
0.3% than last month
The total number of complaints that have been received.
Overall Rating
Measures the quality or your support team’s efforts.
4.2
5.0
4,230
58%
4.0
1,416
24%
3.0
980
16%
2.0
401
8%
1.0
798
12%